What if I didn’t say anything in the first place? I’m sure he would have noticed the faulty screen at some point, but maybe there would have been a day or two of extra enjoyment in there? Either way, one thing is certain: Apple needs to man-up and communicate with their customers. You can’t tout the iMac as having the ultimate screen while at the same time nursing a customer service nightmare as people return their iMacs over and over again (all due to faulty screens).
Stop the bullshit Apple. Talk to your customers!